Question 1

What is Viventii?

Accepted Answer

Viventii is a platform that helps you discover local events. our goal is to connect people with events that match their interests and offer organizers a simple way to reach their target audience.

Question 2

Is using Viventii free?

Accepted Answer

Yes, for you as a visitor, using Viventii is completely free. Organizers can choose between free and paid plans.

Question 3

Do I have to register?

Accepted Answer

No, searching and viewing events works without an account. For interactive features like saving events or writing reviews, free registration is required.

Question 4

How do I find events?

Accepted Answer

Simply enter a keyword in the **[Search Bar](/de)** or use the advanced filters to search by date, category, location, and price.

Question 5

What does "Smart Search" mean?

Accepted Answer

Our AI-powered search interprets inputs like "something fun for this weekend" and automatically translates them into appropriate filters and search terms.

Question 6

How do recommendations work?

Accepted Answer

The "Recommended for you" section learns from your activities. The more you save events and define your preferences in your **[Profile](/de/profile/edit)**, the better the suggestions become.

Question 7

How can I use the app on my smartphone?

Accepted Answer

Viventii is designed as an app for your smartphone. You can download the app directly from the official app stores for your device (e.g. Apple App Store or Google Play Store).

Question 8

How do I report a problem?

Accepted Answer

On every event detail page, you will find a "Report Event" button. For general app issues, please use our **[Support Form](/de/support)**.

Question 9

How is my data protected?

Accepted Answer

We treat your data confidentially and in accordance with GDPR. Detailed information can be found in our **[Privacy Policy](/de/privacy)**.

Question 10

Which browsers are supported?

Accepted Answer

We support the latest versions of all common browsers like Chrome, Firefox, Safari, and Edge.

Question 11

How can I change language or design?

Accepted Answer

You can change language and color scheme (Light/Dark) at any time via the icons at the top right of the header.

Question 12

What are "Favorites"?

Accepted Answer

Under **[Favorites](/de/favorites)** you can follow organizers and venues. All future events from your favorites will then appear in a personalized feed.

Question 13

How can I reset my password?

Accepted Answer

Use the "Forgot Password" function on the login page or reset it in your **[Profile Settings](/de/profile/edit?tab=security)** if you are logged in.

Question 14

What is the difference between "Saved" and "Favorites"?

Accepted Answer

Under **"Saved"** you save individual events. Under **"Favorites"** you follow organizers or venues whose future events interest you.

Question 15

What do the different view modes (Grid, List, Compact, Map) mean?

Accepted Answer

You can customize the event list: **Grid** is the default view. **List** offers a tabular overview. **Compact** is a space-saving list view. The **Map** shows events on an interactive map.

Question 16

What are the Community Guidelines?

Accepted Answer

Our **[Community Guidelines](/de/terms#community-guidelines)** are an important part of our Terms of Use. They define how we envision respectful and safe interaction on Viventii. Violations can lead to account suspension.

Question 17

How do I create a private event?

Accepted Answer

If you are registered as a normal visitor, you can create an event via the menu item "Create Private Event" that is visible only to you and your invited guests. This function is not available to commercial organizers.

Question 18

How do safety checks on events work?

Accepted Answer

Every created event and every text is automatically checked by our AI system for illegal content, hate speech, and extremism. This serves the safety of all users.

Question 19

What is the difference between "Save" and "Attend"?

Accepted Answer

"Save" is like a private bookmark. The event appears in your list under **[Saved](/de/saved-events)**. "Attend" is a public commitment. You appear in the attendee list of the event.

Question 20

How can I improve my recommendations?

Accepted Answer

You get the best recommendations by specifying your favorite categories and preferred cities in your **[Profile](/de/profile/edit)**. Saving events and following organizers helps our algorithm additionally.

Question 21

An event is incorrect. What can I do?

Accepted Answer

Please use the "Report Event" button on the detail page to inform us about incorrect information or cancelled dates.

Question 22

How do I write and edit a review?

Accepted Answer

After an event, you can leave a review on the detail page. As long as no one has replied, you can edit or delete it via the three-dot menu next to your review.

Question 23

Can I react to a reply to my review?

Accepted Answer

You can click "Like" on a reply to signal agreement. A direct written counter-reply is not provided to keep the conversation clear.

Question 24

How do I see who is attending an event?

Accepted Answer

In the attendee list on the event detail page, you see everyone who has publicly confirmed their attendance.

Question 25

How can I manage notifications?

Accepted Answer

In your **[Profile Settings](/de/profile/edit?tab=notifications)** you can define in detail which notifications you want to receive via which channels (In-App, Push, Email).

Question 26

How do I add an event to my external calendar?

Accepted Answer

On every event detail page, you will find an "Add to Calendar" button that downloads an `.ics` file that you can import into most calendar apps.

Question 27

Where do I find an organizer's social media channels?

Accepted Answer

If an organizer has provided them, you will find them on their public profile page, which you can reach via the organizer name on the event page.

Question 28

How does the weather forecast on the event page work?

Accepted Answer

If coordinates are provided, we show a weather forecast for the event day to help you plan.

Question 29

What is the purpose of demographic information in my profile?

Accepted Answer

This voluntary information helps us make better suggestions for you and gives organizers anonymized, aggregated statistics (e.g. "40% of your visitors are between 25-34 years old").

Question 30

Can I see which events I have attended in the past?

Accepted Answer

Yes, your past attendances remain visible in your list under **[Attending](/de/attending-events)**.

Question 31

Are my saved events publicly visible?

Accepted Answer

No, your events saved under "Saved" are private. Only your "Attendances" are public.

Question 32

How can I best search the app for events in my immediate vicinity?

Accepted Answer

Use the "Events near me" button on the homepage. It asks for your location permission and then shows you events within a 25 km radius.

Question 33

How do I contact support with questions?

Accepted Answer

For specific questions about an event, please contact the organizer. For technical questions about the app, please use our **[Support Form](/de/support)**.

Question 34

Are private events really invisible?

Accepted Answer

Yes. Private events are not displayed in search or on the map. Only people to whom you send the invitation link can see the event.

Question 35

How can I publish my event?

Accepted Answer

Register as an **[Organizer](/de/signup)**. After a short review, you can fill out our form via **[Submit Event](/de/submit-event)**.

Question 36

What are the benefits of AI features?

Accepted Answer

The **AI Image Analysis** (from **Plus** Plan) extracts data from your flyer. The **AI Description Generator** (from **Plus** Plan) creates engaging marketing texts.

Question 37

How can I increase the visibility of my event?

Accepted Answer

We offer various **[Ad Formats](/de/mediadata)**. You can highlight your event as "Top-Ranked Events" or place banner ads.

Question 38

What is the difference between organizer plans?

Accepted Answer

- **Basic:** Up to **1 event/month**.
- **Plus:** Up to **8 events/month**, AI tools, and basic statistics.
- **Premium:** **Unlimited events**, advanced analytics, bulk uploads, and updates to followers.

Question 39

How can I reply to reviews of my events?

Accepted Answer

As a verified organizer, you can reply directly to reviews. Your reply will be publicly displayed under the respective review.

Question 40

What happens when my event has expired?

Accepted Answer

Expired events are automatically archived after 1 day. Statistics are retained in your **[Analytics Dashboard](/de/profile/analytics)**.

Question 41

How do I create a recurring event?

Accepted Answer

In the **[Event Form](/de/submit-event)** you will find the "Recurrence" section. There you can define daily, weekly, or monthly rules.

Question 42

What are event series?

Accepted Answer

Event series group irregular but related events via a "Series ID" in the event form.

Question 43

How can I send updates to attendees?

Accepted Answer

With a **Premium** plan, you can send updates from the event detail page to all users who saved your event.

Question 44

What is the Analytics Dashboard?

Accepted Answer

Your **[Analytics Dashboard](/de/profile/analytics)** shows you views, saves, and reviews. **Plus** unlocks time-series charts and AI feedback analysis. **Premium** adds demographic data.

Question 45

Can I see who is attending my event?

Accepted Answer

Yes, on your event detail page there is an "Attendees" section with all users who have publicly confirmed.

Question 46

How does billing for ticket link clicks work?

Accepted Answer

If you provide a "Ticket URL", a Cost-per-Click (CPC) model is activated. Each click is billed directly. The cost per click is displayed to you in the form.

Question 47

How can I optimize my organizer profile?

Accepted Answer

Go to **[Edit Profile](/de/profile/edit?tab=organizer)** and add your logo, a description, your website, and social media channels.

Question 48

What is bulk upload?

Accepted Answer

The bulk upload function (**Premium** Plan) allows you to create many events at once by uploading multiple flyers.

Question 49

My event was rejected. What now?

Accepted Answer

On the **[My Events](/de/profile/my-events)** page, you will find a note from the admin with the reason. Please correct the mentioned points and submit the event again.

Question 50

Can I post events directly to Instagram?

Accepted Answer

Yes, with the Premium plan you can link your Instagram Business account. On the event detail page (or in edit mode), you will find a button to publish the event image and description directly as a post on Instagram.

General Questions

For Visitors

For Organizers

General Questions

For Visitors

For Organizers